We understand that your security team is often the first and last point of contact for customers, and we recognise the importance of making that experience a positive one. With hospitality and leisure operations across most major UK cities, we provide a security team that always puts the guest experience first.
We also know that your brand image matters, especially in front-of-house roles. We offer a variety of standard and customised uniforms to ensure your team presents a look that aligns perfectly with your venue. In addition, our live-streaming body-worn video, radio hire, and cloud-based incident and scheduling software help streamline security operations, allowing you to focus on running your venue rather than managing security.
We have exceptional relationships with Police constabularies and many Council licensing teams. FGH Security is also a founding member of the UK Door Security Association (UKDSA), Security Industry Authority (SIA) Nighttime Economy Steering Group and a committee member of multiple Pubwatch Schemes.
Our sister company, FGH Training, can provide APLH and Conflict Management training to your team, and our scientific approach to recruitment and training ensures that all our team members have advanced Physical Intervention training.
We understand how frustrating it can be when companies regularly send different team members who are unfamiliar with your venue. Our aim is to always provide the same team week in, week out and avoid making any changes where possible. Where that isn’t possible, we use our state-of-the-art technology to provide an electronic video induction of your venue before any team member arrives on site.
We have a fully paperless incident recording and reporting process along with living streaming body-worn video, meaning that all information is available to you in real-time via your app-based dashboard. You will always have the most up to date information about your venues.
At FGH, we understand that if we look after our team, they will look after you. As such we have invested in an industry leading benefits package and have Mind Wellbeing Gold Accreditation, as well as being a member of the Real Living Wage Foundation.
Alongside frequent site visits and consultation with industry experts, we regularly complete ‘mystery shopper visits’. This ensures that your customers are always receiving the best service, and that any issues are dealt with quickly and efficiently.
